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DfTc Staff only Conducting High Quality conversations Workshop Ignite morni...
Thu 1 June 2017, 13:30 – 16:30 BST
Please book the event for your Community Ignite morning event and Velocity Conducting high quality conversations
Conversations that focus on giving feedback, discussing personal issues or addressing inappropriate behaviour all have the potential to take a turn for the worse.
Being able to conduct a constructive, productive conversation depends on being able to recognise and control negative emotions.
This 3 hour workshop takes you through real-life conversations and introduces you to techniques to deal with different situations.
You’ll need to work through a short online tutorial, a questionnaire and a video before the workshop. You should also allow time to discuss the learning outcomes with your line manager and agree follow-up activities, so you can put your new skills to use.
After completing this topic, you will be able to:
- plan and prepare better for productive conversations
- listen and ask questions more effectively
- manage the emotions which may be in play on both sides of the conversation