Difficult Conversations - A Reflection on Practice - 11/06/2024 - Virtual

Boost confidence in managing tough conversations: Define, explore, and provide tools and tips for effective communication.

By Impact

Location

Online

Refund Policy

Contact the organiser to request a refund.

About this event

3 hours 30 minutes

Course Outline

This half day course aims to increase your confidence with managing difficult conversations, exploring what a difficult conversation is and tools and tips to help manage these.

When we avoid difficult conversations, we trade short-term relief for long term dysfunction.

Peter Bromberg

Key Messages

Recognise what a difficult or challenging conversation might look like

To look at how our own experiences can shape how we perceive and manage these conversations

Consider tips and models for managing these conversations

Recognising the impact of difficult conversations

Organised by

Impact

Impact is a Hampshire County Council, Learning and development team , that delivers training to the Adult Social Care market. We are a Skills for Care endorsed provider and accredited with them for Positive Behaviour support training. As an endorsed training provider, you can be confident in the quality training we deliver in Health and Social Care and our leadership programme. Our courses blend practical skills and knowledge with person-centred approaches and the values outlined in the Care Workforce Pathway.

Enhance your knowledge and skills with our comprehensive courses that cover a wide range of subjects. To see all available courses, resources, exclusive offers and the ability to enquiry about bespoke courses for your organisation, please go to our website https://www.hants.gov.uk/socialcareandhealth/impact.

If you have any questions please email impact@hants.gov.uk.

£20