£29

Difficult Conversations and Resolving Conflict

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Location

CASE

1 The Crescent

Kings Street

Leicester

LE1 6RX

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

What is the workshop about?

Dealing with a challenging issues like conflict between colleagues can take people out of their comfort zone. This course considers how best to prepare for and conduct a difficult conversation with the aim of resolving conflict. It is suitable for trustees, managers, supervisors, staff, volunteer co-ordinators and others who may have to deal with conflict with or between individuals

What will it cover?

  • Strategies for resolving conflict

  • Preparing for a difficult conversation

  • Conversation skills

  • Developing an outcome

This workshop will look at the skills and practice needed to resolve conflict, from preparation to holding a difficult conversation. It will cover the various stages involved, including identifying needs, exploring options, and reaching an outcome. The underlying emphasis will be on fairness and preserving relationships.

Outcomes

Participants will:

(a) Understand the steps needed to resolve conflict.

(b) Be more aware of the communication skills required in such circumstances.

(c) Feel more confident in holding difficult conversations and resolving conflict.

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Date and Time

Location

CASE

1 The Crescent

Kings Street

Leicester

LE1 6RX

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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