Difficult conversations are essential in residential life and often involve conflicts among colleagues, performance issues, or poor practices. However, many staff members feel unprepared for these discussions. Such conversations are crucial for compliance with the Children’s Homes (England) Regulations 2015 and the Supported Accommodation Regulations 2023, which emphasise the importance of leadership, openness, and effective communication.
This training supports the Leadership and Management Standards, which require leaders to create a culture of honesty and ensure staff are equipped to raise concerns. It also aligns with the Protection Standards, enabling staff to address unsafe behaviour clearly and respectfully, and the Relationship Standards, which focus on maintaining safe and trusting connections with young people and staff.
Led by Dr. Natalie V. Bailey, this interactive session provides practical strategies for managing conflicts and performance issues while promoting accountability and dignity. Learn to communicate effectively while preserving relationships—an essential skill in residential care.
Say what matters. Keep the relationship. This is what brave, intentional communication looks like in residential care.
About the Trainer:
Dr Natalie V. Bailey is a psychologist, TEDx speaker and trainer known for her impactful work in children’s homes, supported accommodation, and emotional well-being services. With a background in NHS CAMHS and a specialism in trauma-aware care, Dr Bailey brings psychological clarity and practical strategy to the everyday challenges of caregiving and leadership. Her work helps teams lead, connect and respond with greater confidence, calm and compassion.
Delivery - The virtual classroom is hosted on Zoom. Participants need access to a laptop or tablet with a camera and microphone, a quiet and private space to join from, and to have made sure they can access Zoom.
A certificate will be provided.
Cost: £60+VAT
We issue a limited amount of tickets to enable maximum participation. If this session is sold out please email your details to office@childrenshomesquality.com and we will add you to the waiting list and inform you when the next course will be held.
https://childrenshomesquality.com/
