We Need to Talk: How to handle difficult conversations when working on digital projects

Difficult conversations are a fact of working life. Whether we’re addressing the performance of a team member, negotiating scope and costs with a client or learning how to function as a well-oiled team. Knowing how to successfully handle a difficult conversation can improve your relationships and ensure time, money and energy is spent in the right place.

In this half day interactive session we’ll look at ways to handle difficult, awkward and down-right uncomfortable conversations. We’ll cover project themes including financials and team performance.

At the end of this workshop you will have not only flexed and strengthened your communication skills but you’ll be a more adept project leader capable of handling even the stickiest situations.

WHO SHOULD ATTEND THIS COURSE?

• Those responsible for delivering projects, especially project managers, client services and discipline leads
• People working in the digital industry
• Agency-side, in-house and client-side staff
• Midweights through to senior and director level (not C-Suite)
• All digital disciplines

WHAT WILL THIS COURSE COVER?

1. The impact of avoiding difficult conversations
2. Pre-empting conversations before they become difficult
3. How to structure a difficult conversation
4. A chance to practice difficult conversations in a safe environment
5. Personalised feedback on your technique
6. What to do when you run into problems

LEARNING OUTCOMES

At the end of the training you will be able to:

1. Structure a difficult conversation
2. Stay in control of a difficult conversation, even when you run into problems
3. Use eloquent opening and closing statements for your conversation
4. Understand who to have the conversation with, when, and how often
5. Understand your own strengths and weaknesses in having a difficult conversation
6. Use a range of no-cost tools and techniques to address difficult conversations on your return to work

WHAT’S INCLUDED?

• Professional trainer with years of first-hand digital experience
• Tailor made training for the digital industry
• Good quality unlimited tea and coffee
• All learning materials
• Modern, training facilities with fast free wifi
• Central London location
• Small training groups
• Whole brain learning techniques
• Training designed to support visual, kinaesthetic and auditory learners

WHAT OTHERS ARE SAYING ABOUT DIGITAL REV

“Peta has spoken at and run a number of popular workshops for Deliver Conf. Peta’s content is excellent, always relevant to the audience and very clearly delivered. This years’ session, ‘We Need to Talk,’ on how to handle difficult conversations when running digital projects, provided practical and insightful solutions our delegates could use on their return to work.” – Matt Thornhill, Founder (Deliver Conf)

FAQs

What can I bring into the event?

You only need to bring yourself! Everything else will be provided.

How can I contact the organiser with any questions?

You can email peta@digital-rev.co.uk. Please include the subject line: Difficult conversations 2018

Is my registration fee or ticket transferrable?

If you wish to transfer your ticket to someone else, please contact peta@digital-rev.co.uk. Ticket transfers are at the sole discretion of Digital Rev and may be subject to a fee.

Is it ok if the name on my ticket or registration doesn't match the person who attends?

In this instance please contact peta@digital-rev.co.uk.