£425

Difficult Conversations Workshop: We Need to Talk

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Location

Location

etc.venues Marble Arch

86 Edgware Road

London

W2 2EA

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 30 days before event

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Event description

Description

We Need to Talk: How to handle difficult conversations when working on digital projects

Difficult conversations are a fact of working life. Whether we’re addressing the performance of a team member, negotiating scope and costs with a client or learning how to function as a well-oiled team. Knowing how to successfully handle a difficult conversation can improve your relationships and ensure time, money and energy is spent in the right place.

In this one day interactive session we’ll look at ways to handle difficult, awkward and down-right uncomfortable conversations. We’ll cover project themes including financials and team performance.

At the end of this workshop you will have not only flexed and strengthened your communication skills but you’ll be a more adept project leader capable of handling even the stickiest situations.


WHO SHOULD ATTEND THIS COURSE?

  • Those responsible for delivering projects, especially project managers, client services and discipline leads
  • People working in the digital industry
  • Agency-side, in-house and client-side staff
  • Midweights through to senior and director level (not C-Suite)
  • All digital disciplines


WHAT WILL THIS COURSE COVER?

  1. The impact of avoiding difficult conversations
  2. Pre-empting conversations before they become difficult
  3. How to structure a difficult conversation
  4. A chance to practice difficult conversations in a safe environment
  5. Personalised feedback on your technique
  6. What to do when you run into problems


LEARNING OUTCOMES

At the end of the day’s training you will be able to:

  1. Structure a difficult conversation
  2. Stay in control of a difficult conversation, even when you run into problems
  3. Use eloquent opening and closing statements for your conversation
  4. Understand who to have the conversation with, when, and how often
  5. Understand your own strengths and weaknesses in having a difficult conversation
  6. Use a range of no-cost tools and techniques to address difficult conversations on your return to work


WHAT’S INCLUDED?

  • Professional trainer with years of first-hand digital experience
  • Tailor made training for the digital industry
  • Good quality unlimited tea and coffee
  • Hot buffet lunch with loads of options (dietary restrictions catered for)
  • All learning materials
  • Modern, training facilities with fast free wifi
  • Central London location
  • Small training groups
  • Whole brain learning techniques
  • Training designed to support visual, kinaesthetic and auditory learners



WHAT OTHERS ARE SAYING ABOUT DIGITAL REV

“Peta has spoken at and run a number of popular workshops for Deliver Conf. Peta’s content is excellent, always relevant to the audience and very clearly delivered. This years’ session, ‘We Need to Talk,’ on how to handle difficult conversations when running digital projects, provided practical and insightful solutions our delegates could use on their return to work.” – Matt Thornhill, Founder (Deliver Conf)


FAQs

What are my transport/parking options for getting to and from the event?

There are lots of public transport options to reach the venue.

The closest tube station is Marble Arch (Central line) with a 5 minute walk to the venue

Paddington station (Bakerloo, Hammersmith and City, Circle and District lines) is a 15 minute walk to venue. Alternatively, take the District or Circle line to Notting Hill Gate, and then transfer to an eastbound Central line and alight at Marble Arch.

Bond Street station (Jubilee and Central lines) is a 15 minute walk to the venue. Or change at Bond street and transfer to a westbound tube, travel one stop to Marble Arch.

What can I bring into the event?

You only need to bring yourself! Everything else will be provided, but please get in contact if you have any dietary needs.

How can I contact the organiser with any questions?

You can email peta@digital-rev.co.uk. Please include the subject line: Difficult conversations January 2018

Is my registration fee or ticket transferrable?

If you wish to transfer your ticket to someone else, please contact peta@digital-rev.co.uk. Ticket transfers are at the sole discretion of Digital Rev and may be subject to a fee.

Is it ok if the name on my ticket or registration doesn't match the person who attends?

In this instance please contact peta@digital-rev.co.uk.

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Date and Time

Location

etc.venues Marble Arch

86 Edgware Road

London

W2 2EA

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

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