Difficult Discussions Matter

Welcome to Difficult Discussions Matter!

This is an engaging and exploratory full day of learning that looks to involve you in a variety of different ways that include self reflection, group work, conversations and role play. In this session we explore with you the role that attitudes and behaviours have on a conversation, listening skills practice, emotional intelligence and the 5 steps to difficult discussions.

This session will support you in:

- Becoming more aware of your own communication style;

- Developing your understanding of active listening skills and the importance of this when experiencing conflict;

- Understanding what makes some conversations more difficult;

- Preparing you for future conversations by using a simple approach;

- Helping you to reflect on your own behaviours and attitudes and those of others;

- Developing your planning and preparation for conversations;

- Developing your confidence by allowing space to use the approach in a safe environment through exploration;

- Feeling motivated and assertive to have conversations which may be difficult.

This learning opportunity is open to everyone!

Venue Information - If you are not a PKC employee please arrive at Pullar House Reception for 09.15am this will support you to book in. Myself or my colleague Fiona Matthews will meet you in reception to take you to the training room. If you are running late please call this number 07970447637, thank you Leigh Must Learning and Development Officer.

Further information - Please be aware we require 48 hours’ notice if you need to cancel your place on this learning session. If 48 hours’ notice is not given or if you fail to attend on the day, there may be a charge of £50 for non-attendance.

To cancel your booking, please go to www.eventbrite.co.uk.

Alternatively, you can contact the Health & Social Care Partnership Learning and Development Team on email hcctraining@pkc.gov.uk or call 07557087347, thank you.

We look forward to seeing you at a training very soon.