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Difficult or challenging conversations? (North Wales)
Wed 5 April 2017, 14:00 – 16:30 BST
Difficult or Challenging Conversations? How do you see them?
This practical and interactive workshop will provide an opportunity for participants to consider and practice some approaches and techniques to tackle those conversations that we would often prefer to avoid.
Drawing on a range of theories and techniques, we will explore:
- What are these "difficult" conversations and what is it that makes them difficult?
- How do our mindset and "triggers" affect our approach?
- Making a start – different ways of opening up a conversation.
- Some techniques to progress a conversation to reach a satisfactory outcome.
Lynn Clarke is an experienced coach, facilitator, trainer and consultant who has worked with groups at all levels to develop their skills and behaviours to improve performance and relationships. Working with public and private sector organisations she has trained extensively in the areas of communication, leadership and personal development. She has been an active member of the CIPD for many years and has served as chair of Manchester Branch and of the Northern Area Partnership.