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Difficult Telephone Conversations (FOR BDOD STAFF ONLY) NPT

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2.358

Newport

United Kingdom

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THIS IS AN ONS EVENT FOR BDOD STAFF ONLY.


Difficult Telephone Conversations

We recommend that you have been in post for at least 2 months before attending to ensure that you get the most out of the course.


This is an interactive session aimed at coaching and supporting staff to deal with difficult/challenging conversations with respondents.

Actual conversations are played and subsequently discussed by the group to identify what went well, what didn't go so well and to share experiences, hints and tips for the future.


If you have any accessibility requirements, or any queries regarding this event, please contact Louise Kearney/ext 1765/louise.kearney@ons.gov.uk


This event was created by; Louise Kearney

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2.358

Newport

United Kingdom

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