Difficult Workplace Conversation, Equality and Diversity 2-in-1 Course

Master the art of difficult conversations and navigate workplace diversity—two essentials for better communication and team dynamics.

OverviewThis dual-course bundle on Difficult Workplace Conversation and Equality and Diversity gives you the essential know-how to manage tense discussions while also understanding how to work within diverse, respectful environments. These are two skills every modern team member or leader needs—not just to keep peace, but to actually get things done when views clash, tensions rise, or differences show. Whether it’s addressing poor performance or understanding how bias plays out in meetings, you’ll learn how to handle issues clearly and fairly.

The real strength of this combo lies in how these subjects support each other: knowing how to speak up well is only half the equation—you also need to know when to listen and how to recognise what others may be dealing with. Together, these two topics help build workplaces that are both fair and functional. Clear communication meets clear thinking. And when both are missing, so are results. This course package is built to help you avoid that.

Learning Outcomes

• Learn to approach sensitive conversations with clarity and neutrality.
• Recognise cultural, social, and individual differences in workplace settings.
• Understand when and how to give difficult feedback respectfully.
• Identify bias and its subtle impact in communication and decisions.
• Improve team engagement through fairness and open-minded dialogue.
• Respond calmly to conflict using structured conversational techniques.

Who is this Course For?

• Team leaders looking to improve workplace communication methods.
• HR professionals handling employee concerns and interpersonal issues.
• Line managers needing tools to address staff performance calmly.
• Office workers wanting better skills in tense conversations.
• Business owners aiming for respectful and efficient team culture.
• Customer service professionals who deal with sensitive situations.
• New supervisors managing team diversity and communication styles.
• Anyone interested in improving their communication and awareness.

Career Path

• HR Advisor – £30,000 average salary
• Team Leader – £28,000 average salary
• Diversity & Inclusion Officer – £34,000 average salary
• Office Manager – £32,000 average salary
• People & Culture Coordinator – £27,000 average salary
• Conflict Resolution Consultant – £36,000 average salary