Difficult Workplace Conversation Level 2

Master difficult conversations at work with confidence. Boost communication, leadership, and workplace harmony with this Level 2 online course.

Overview:

Conversations at work can be awkward, uncomfortable, or just plain difficult. Whether it's giving feedback, handling conflict, or addressing sensitive issues, most people would rather avoid the conversation altogether. This course is built to help you tackle those moments with clarity, confidence, and professionalism. You’ll gain the tools to respond with calm, stay focused under pressure, and manage emotional triggers—yours and others’.

Difficult Workplace Conversation Level 2 is designed to help learners sharpen their verbal and non-verbal communication, refine listening skills, and respond to challenging situations without burning bridges. Through structured modules, you'll explore techniques to maintain respect, encourage honesty, and keep discussions constructive. It's ideal for those looking to build stronger work relationships, maintain team morale, and reduce tension in communication—all while keeping their professional cool.

Learning Outcomes:

• Respond to workplace tension with calm and measured communication.
• Use listening techniques to understand before reacting or judging.
• Maintain professionalism in high-stakes or emotionally charged dialogue.
• Manage misunderstandings and conflict without escalating the issue.
• Build trust through consistent and respectful communication choices.
• Stay composed and focused during stressful conversations at work.

Who is this Course For:

• People looking to handle awkward work chats with more ease.
• Managers who deal with team disputes or performance reviews.
• HR staff involved in sensitive staff communication regularly.
• Supervisors wanting to stay confident under communication stress.
• Admins or coordinators often caught in middle of team issues.
• New leaders learning the art of workplace communication.
• Customer service reps managing difficult client interactions.
• Anyone who dreads giving or receiving tough feedback.

Career Path:

• HR Officer – £28,000 per year
• Team Leader – £32,000 per year
• Office Manager – £35,000 per year
• Customer Service Manager – £33,000 per year
• Operations Supervisor – £34,000 per year
• Employee Relations Advisor – £36,000 per year