Difficult Workplace Conversation

Master the skills to handle difficult workplace conversations with clarity, confidence, and professionalism.

Overview:

Difficult conversations at work are often unavoidable—whether it's giving feedback, addressing conflict, or dealing with sensitive topics. This course is designed to guide you through those tricky discussions without awkward silences, defensive responses, or after-meeting regrets. You’ll learn how to prepare, structure, and deliver your message with confidence while maintaining mutual respect.

We’ll walk you through key communication strategies that work across roles and industries, offering insights into language use, tone, and emotional intelligence. Whether you're dealing with underperformance, workplace tension, or the dreaded ‘we need to talk’ moment, this course gives you the tools to handle it all with composure and clarity. No awkward waffling. Just clear, effective dialogue—even when it’s uncomfortable.

Learning Outcomes:

• Manage difficult conversations using effective communication techniques.
• Reduce misunderstandings through clear and concise messaging.
• Apply emotional awareness during sensitive workplace discussions.
• Prepare appropriately for potentially challenging conversations.
• Maintain professionalism when addressing workplace conflicts.
• Respond constructively to difficult feedback or criticism.

Who is this Course For:

• Managers handling team conflict or performance issues regularly.
• HR professionals managing sensitive employee conversations remotely.
• Employees needing to raise concerns with colleagues or supervisors.
• Customer support leads managing challenging service discussions.
• Team leaders seeking to improve internal communication standards.
• Remote workers needing strong communication tools for collaboration.
• Professionals navigating office politics and communication hurdles.
• Anyone who dreads the phrase “Can we have a word?”

Career Path (UK Average Salaries):

• Human Resources Manager – £48,000 per year
• Team Leader – £35,000 per year
• Employee Relations Advisor – £42,000 per year
• Operations Manager – £46,000 per year
• Office Manager – £32,000 per year
• Learning and Development Officer – £34,000 per year