With more and more health services moving online, there are concerns that people who face digital barriers will find it more difficult to access care. We know that many hubs provide support to people who need help to use digital health services, such as the NHS App, GP appointment booking platforms, or video consultations.

This session will include:

insights and data from our recent work looking at barriers to using digital health services, and the support the hubs in the Network offer around this;

Introduction of a new, simple resource designed to promote conversations with people who have concerns about using digital health services, to help them feel more confident about their choices; and

Opportunities for hubs to share their experiences of supporting people to access health services online, and learn from each other.

This session will be of interest to staff and volunteers from any hubs in the Network who regularly provide support to people to use digital health services, or who want to know more about how to do this.

You can read more about the resource we have created to help address people’s belief and trust concerns about using digital health services on our website: https://www.goodthingsfoundation.org/discover/digital-inclusion-resources/healthcare/digital-health-services-belief-and-trust-barriers.html

Accessibility

Our Zoom events have closed captions enabled. To view captions during a meeting, select the “Show Captions” icon from the meeting controls toolbar.

We will send out slides and notes, including links to any resources or websites discussed during the event, to attendees afterwards.

If you need content in a more accessible format, or something to make the event itself more accessible, please email community@goodthingsfoundation.org. Please tell us what you need and we’ll contact you to discuss how we can help.

AI Statement

Good Things Foundation respects the privacy of all participants in our online events. We will state at the beginning of an event if it will be recorded, allowing participants to opt out of possibly having their name and/or image recorded.

We recognise that some participants may wish to use AI recording or transcribing services. Unfortunately such services may record people’s name and/or image without their consent. In recognition of this we don’t allow the use of AI recording or transcribing services at our events. Regretfully, any automated requests during events will be declined.

Thank you for your understanding.

Digital Health: Supporting people to use digital health services