This event is free to attend for all iNetwork and AQuA members
What's on the agenda?
Time for better intranets?
At least four more years of public austerity might be the opportunity to see the intranet as an important tool for employee productivity. As cutbacks eat deeper into middle management, senior managers might actually have to start using the intranet, hitherto neglected, and not like what they find. Moreover, we now have an excellent opportunity for fixing poor intranets quickly by sharing best practice based on extensive evidence from across the world of what really does work.
A common framework for an intranet
Customer Carewords has conducted top tasks exercises from 55 intranet polls. Altogether, 49,000 employees in the US, Canada, UK, Belgium, Holland, Sweden, Denmark, and Norway participated in the polls. There was a mix of government and business intranets, from medium to large organisations (10,000+ employees). The research shows some strong common patterns that apply to all organisations making it possible to consider a standard architecture for intranets.
Brian Lamb from Customer Carewords will explain the research and how it has been applied to intranets and how it can be applied to any organisation. The session will include trying out some of the tools used to develop the model.
Digital Managers' Forum
The Digital Mangers’ Forum is held quarterly and is part of iNetrok's Innovative Access to Public Services Programme (IAPS).
The Forum exists to support the work of web and digital services within public sector organisations because it is an increasingly important customer access channel. Some organisations are finding that their web teams are shrinking and yet the reliance on the web as a channel to communicate and transact with customers is growing.
The Forum is designed to provide space for organisations to learn and share best practice. You will have an opportunity to hear from peers across the public sector and to contribute your own ideas, opinions and experiences.
You will also have the chance to discuss anything digitally related at the open learn and share part of the session - so if you have any burning issues to bring to the table to ask your peers, this is your opportunity to do so.
Who Should Attend?
This forum is open to any public sector practitioner that has responsibility for delivering their organisation's web channel or digital strategy.
Places are limited so be sure to register for this event without delay. We look forward to you joining us at the remarkable Macclesfield Town Hall for a very rewarding morning.
When & Where
iNetwork creates space for local public services organisations to deliver more innovative and cost effective support for individuals, families and communities.
The partnership plays a leading role in brokering knowledge between local public services and central government through 70+ events a year, 1:1 support, training in techniques like LEAN service improvement and guidance on information sharing and security.
Find out more at www.i-network.org.uk
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