Digital Primary Care Conference: Keeping a foot on the pedal of innovation

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The Convenzis Primary Care Conference series has welcomed over 1000 NHS based primary care leaders, 60 sector-leading guest speakers and 50 innovative and forward-thinking event sponsors. Our switch to virtual following the Covid outbreak provided a well-needed platform to discuss rapid tech scale-up challenges and remote consulting best practice. We look forward to continuing this series and providing key policy led updates and innovation.

Back in 2019, the Primary Care (GP) Digital Services Operating Model was published with the aim of embedding the GP IT Futures Framework, nationally commissioned digital solutions, the introduction of Primary Care Networks (PCNs) and addressing the challenges for digitally-enabled general practice.

The Covid-19 outbreak provided a springboard for this model and system-wide transformation projects. The shift to remote consulting was widely regarded as successful with a focus maintained on vulnerable patients.

As we look to the future, 4 key trends have been identified as key drivers for better, more joined-up services and improved patient care, these trends include:

AI will aid patient flow: Better patient flow management through AI triage can also help shift demand to additional roles created under the Additional Roles Recruitment Scheme. Physios, pharmacists, and social prescribers can answer patient enquiries without the need for GP involvement. Technology can signpost people to the right type of care.

Online triage can mitigate the impact of Covid-19 on people with long-term conditions: Covid-19 was a singular focus for healthcare in 2020, Digital triage can help by managing demand online, freeing up phone-based or face-to-face access channels. It can support the ‘talk before you walk’ ambition of 111 providers, who have been charged with fielding the huge demand being placed on phone-based access routes.

Care home support will become a focus: The pandemic highlighted many systemic faults, and one of the most visible was the challenges for GP service delivery to care homes. Care home visiting must be one of the least efficient ways of delivering care. With cloud-based AI triage systems, care home staff can use an online tool to send urgent requests for GP support. These can then be properly analysed and understood before a decision is made on how best to respond.

Online triage hubs will manage regional demand: GPs are moving to more place-based care, through primary care networks and their own collaboration initiatives. This means that resources can be leveraged to serve the many, not the few. Online triage hubs (or e-hubs as NHS England described them) will provide the backbone for regionally driven care by managing demand across multiple sites. These are already up and running for GPs such as the Haxby Group, which has been singled out by the RCGP for its use of technology in supporting remote triage across multiple sites.

Our upcoming conference aims to showcase the impressive technology already being harnessing across the primary care sector while opening the debate on the pro’s, con’s challenges of using emerging technology in a primary health setting.

Research sources: NHS England, NHSX, KingsFund, klinik health caresolutions

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Convenzis is a family run company with over 40 years of combined experience across the team in the events industry, we are our proud to provide in-person and virtual conferences, summits and dinners.

We aim to bring together senior teams in the public and private sectors to deliver change and transformation. We use our vast amount of practical experience in public sector event management to provide high-level CPD accredited days that provide invaluable networking opportunities, exposure to high ranking government speakers and tailored sponsored exhibition sessions.

Our events provoke technical and practical debate through keynote presentations, our contributors include UK and foreign ministers, senior civil servants, private sector experts and academics, discussing the latest initiatives and projects along with case studies and comments on Best Practice. Aimed towards insightful discussion of key public and private sector topics.

We focus on the UK, Europe and afar to show how new and innovative case studies and policies can be replicated to benefit any company or public body looking to increase efficiency and promote change.

Delegates participate in workshops with key industry stakeholders to ensure that relationships are forged, and Best Practice circulates. Our plenary sessions are driven to give a stimulating, interesting and thought-provoking debate, and we encourage proactive relationship building and networking in the exhibitor consultation area.

We can help you track the latest developments in Central and Local Government, NHS, Blue Light, Private and Third Sectors. By working with senior management stakeholders, we aim to promote real change and transformation throughout the industry.

Our days are designed to enable businesses to work together from opening up initial conversations, holding one-to-one meetings and hosting group discussions, all with the goal of business being closed on the day or providing the platform for strong business discussions shortly afterward. With the decision-makers in the room we are offering a unique chance for any company to significantly grow their company footprint within any given sector.

For more information about our services or how to join the team, please email

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