Fermanagh & Omagh District Council will deliver an autumn / winter series of digital workshops tailored to the tourism sector. The workshops will be delivered in tourism venues across the district to allow the industry to discover more experiences available throughout the area and to build new relationships with other tourism providers. The first in this series takes place in November;

Event: Developing First Class Visitor Experiences Online
Date: Thursday 8 November
Time: 10:00 am - 2:00 pm*
Venue: Finn Lough Resort, 41 Letter Road, Aghnablaney, Enniskillen, BT93 2BB

* Please note lunch is included and there will also be an opportunity for a site visit

Developing First Class Visitor Experiences Online

In today's multi-device, omnichannel digital world, tourism businesses need to make sure they have a strong presence across all customer touch points and deliver a first class customer experience, regardless of device, location or time of day. Identifying all these touch points and customer expectations can be difficult to do alone, so join this digital workshop which will share some of the latest mobile and digital device trends from Google research. This workshop will also help you identify important and meaningful times when potential customers are searching for your business, using the Google Micro Moments framework.

Come away with more insights around device trends, a more focused look at how potential customers search for your business as well as new ways to build a strong digital presence and get ahead of competitors.

Ms Emma Gribben
MD, Digital by Emma



The autumn / winter series of workshops will be delivered by Emma Gribben.
Emma is an international digital marketing trainer, mentor and consultant working directly with clients around the globe on digital marketing projects.
Emma delivers digital marketing training for Google Digital Academy throughout Europe and is a trainer for the Google Digital Garage in the UK. Most recently, Emma has taken on the role of a Live Class Expert Speaker on the Google Squared Online Digital Marketing programme.
Named as one of NI's Top 40 Under 40, Emma has worked with a vast range of Tourism clients such as International travel agents, Expedia and Aer Lingus.

Places are limited and will be booked on a first come first served basis.
For enquiries relating to the workshop, please contact:

Karan McLernon
Tourism Development Officer
E: Karan.McLernon@fermanaghomagh.com
T: 0300 303 1777 Ext: 21207