About the lecture

Many of us will remember queuing in a post office with your MOT certificate and proof of car insurance documents, just to be allowed to pay your car tax. Now this is a seamless online experience with automated checks that is done in minutes. It is just one example of the public sector offering a better customer experiences through Digital Transformation.

In their book, Andrew Greenway and colleagues tell the story of how a transformational journey took root in the public sector and has become the foundation for a new and evolving relationship with government and its citizens. Please join us to learn how this can be realised in both the public sector and private sector as adapt in a digital economy.

About the Company

Public Digital is a digital transformation consultancy based in London and operating globally. They help large organisations to adapt to the internet era by working directly with both the leaders doing strategy and the teams doing delivery.

About the speaker

Andrew Greenway is a writer and former senior civil servant. He was a product manager and programme lead in the Government Digital Service, where he led teams that delivered the UK’s first digital service standard and design manual, set up GDS’ recruitment hub, and wrote the Digital Efficiency Report. Andrew has authored two books, Bluffocracy with James Ball, and Digital Transformation at Scale with other Public Digital partners.