In today’s competitive digital environment, your company’s success depends more than ever on an in depth understanding of your customers. Building this understanding through key concepts in consumer and media psychology will provide you with a fresh, insightful, robust and actionable toolkit which you can adapt to your company’s needs, to optimise existing or create compelling new digital user experiences.
In this course, tutors with over 40 years’ experience will give you the opportunity to learn, experience and practice first hand:
- Cutting edge psychological research methods to identify what motivates and deters your customers from engaging with your digital media products and services.
- Emotion reading using automated facial analysis, physiological measures of arousal, fixed and mobile eye tracking, observational, ethnographic, generative, qualitative, quantitative, behavioural and experimental research methods.
- Usability and accessibility research.
- What to measure, e.g., presence, engagement, effectiveness, flow.
- How to measure the quality and intensity of the user experience objectively and subjectively.
- Sampling, and impact of (dis)ability.
- How to design and develop new digital media products and services that address consumers’ unmet needs - compelling digital propositions which consumers will love.
- How to develop market entry strategies based on your in depth understanding of the customers for your innovations
By the end of the course you will have developed valuable expertise:
- You will know how to research and develop UX with a level of confidence on which basis your company can define design, implementation and marketing strategy, and
- You will have a clear view of what is new and emerging at the cutting edge of digital consumer experience.
This is a two-day course. The course will run on Weds 15th February 2017 at 10am-6pm and on Thurs 16th February at 10am-5.30pm (drinks reception to follow).
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When & Where
Goldsmiths, University of London
Goldsmiths, known for its excellence in creative and cultural arts, humanities and social sciences, runs an exciting range of adult education and short training courses, giving busy people the chance to work towards new opportunities and a more fulfilling future. This includes a diverse, new range of evening and weekend courses, taught by the same experts that teach our ground-breaking degree programmes. This is a chance for you to get a taste of the challenging courses that has made our graduates so successful in creative, cultural and business communities.
So whether you want to learn a new career skill, enhance your job prospects or just discover a new hobby, and at the same time develop your networks, then our short courses are a great opportunity to enrich your life and join the vibrant learning community at a world-class university.
What are we offering? Short courses in Business, Innovation and Marketing, Creative Computing, English & Comparative Literature, Music, Dance and Drama, as well as Social Science subjects applied to real life such as Anthropology, Psychology, Social , Therapeutic and Community Studies.
Goldsmiths is also home to the only Confucius Institute for Dance and Performance, whereby professional arts platforms are used to promote Chinese language and culture.