Diploma in Automotive Services Manager

Master automotive service management online—boost customer service, workshop productivity, and tech expertise.

Overview

The Diploma in Automotive Services Manager is a fully online course tailored for those aiming to sharpen their managerial edge within the automotive industry. It delivers strategic insights into customer service, workshop operations, marketing, and new technologies. Each module is shaped to align with current industry trends and expectations—ideal for professionals who want to move forward without the fluff.

From managing day-to-day service operations to understanding emerging automotive innovations, this course provides a clear and structured pathway for forward-thinking service managers. Whether you’re growing into the role or guiding a team already, you'll gain the kind of theoretical depth that pairs well with on-the-ground decision-making. And yes, it’s 100% online—no overalls required.

Learning Outcomes

• Understand the core functions of automotive service management.
• Improve customer satisfaction using proven communication strategies.
• Learn how to analyse and enhance workshop efficiency.
• Identify current and emerging automotive technologies confidently.
• Apply marketing principles to grow service centre visibility.
• Lead service teams with structured operational knowledge.

Course Curriculum

• Module 1: Introduction to Automotive Service Management
• Module 2: Customer Service Excellence
• Module 3: Managing Workshop Efficiency
• Module 4: Automotive Technologies and Innovation
• Module 5: Automotive Service and Marketing

Who is this Course For

• Automotive service advisors aiming to progress into management roles.
• Workshop supervisors seeking structured managerial knowledge.
• Dealership staff who manage service departments or customer flow.
• Independent garage owners wanting better operational insight.
• Automotive team leaders with growing managerial responsibilities.
• Admin staff moving into service coordination positions.
• Career changers with a background in automotive services.
• Anyone managing workshop performance and customer interaction.

Career Path

• Automotive Service Manager – £35,000 to £45,000 annually
• Workshop Controller – £32,000 to £40,000 annually
• Aftersales Manager – £40,000 to £50,000 annually
• Customer Service Manager (Automotive Sector) – £30,000 to £42,000 annually
• Automotive Operations Supervisor – £28,000 to £38,000 annually
• Service Reception Manager – £29,000 to £36,000 annually