Diploma in Office Skills & Receptionist Level 5 Online Course

The Diploma in Office Skills & Receptionist Level 5 Online Course offers comprehensive training in professional office administration, organizational skills, and receptionist responsibilities. Learners acquire practical knowledge to manage daily operations, communicate effectively, handle customer service, and maintain efficient administrative systems. This diploma equips learners with advanced techniques for office management, time management, stress management, and workplace organization.

Through specialized Office Skills Training, students study modules on administration, communication, organizational activities, negotiation, conflict management, and effective time planning. Learners explore paper and digital storage systems, workspace design, and methods to overcome procrastination. These modules ensure learners master organizational discipline while maintaining productivity in diverse office environments.

The Receptionist Course modules focus on receptionist basics, telephone etiquette, scheduling, customer service, and bookkeeping. Learners gain expertise in mail handling, filing systems, and teleworking roles, while building skills in effective communication and office activity planning. By integrating customer service principles, digital communication, and modern organizational practices, the Diploma in Office Skills & Receptionist Level 5 prepares learners for high-demand professional roles worldwide.

Graduates will be able to manage front desk operations, streamline office tasks, provide excellent client support, and adapt to both traditional and remote office settings. This program is designed for those seeking to advance in office administration, receptionist roles, or any career requiring strong organizational and communication skills.

Learning Outcomes

By completing this course, learners will be able to:

1. Demonstrate professional office administration and receptionist skills confidently worldwide.
2. Apply effective communication strategies in office and customer service contexts.
3. Manage organizational tasks, schedules, and activities to optimize productivity.
4. Utilize digital and paperless systems for efficient workplace information management.
5. Develop problem-solving strategies for negotiation, conflict, and stress management.
6. Deliver professional receptionist services with strong client and telecommunication skills.

Course Link : Diploma in Office Skills & Receptionist Level 5 Online Course

Course Curriculum

Office Skills Training

• Module 01: Office Administration Overview
• Module 02: Effective Administrator Skills
• Module 03: Skills of an Effective Communication
• Module 04: Organizational Skills
• Module 05: Organization Activities Management (Video Course)
• Module 06: Effective Time Management
• Module 07: Creating a List
• Module 08: Organizing Paper & Paperless Storage
• Module 09: Design Your Work Space (Video Course)
• Module 10: Remove the Procrastination from Organization
• Module 11: Inbox Organizing
• Module 12: Disorganization: Causes & Result
• Module 13: Disciplined in Your Organization
• Module 14: Negotiation Strategy
• Module 15: Organization Conflict Managing
• Module 16: Managing Stress at Workplace

Receptionist Course

• Module 01: Reception & Receptionist Basics
• Module 02: Business Telephone Expertise
• Module 03: Service for Mail & Shipping
• Module 04: Scheduling Your Time
• Module 05: Bookkeeping & Filing System
• Module 06: Skills for Organization
• Module 07: Skills for Effective Communication
• Module 08: Principles of Customer Service
• Module 09: Organization Management: Planning & Scheduling
• Module 10: Skills Required for Working from Home
• Module 11: Teleworker Roles & Responsibilities
• Module 12: Self-Discipline: Recognize & Remove Bad Habits
• Module 13: Build a Little Flexible into Your Schedule
• Module 14: Task Priority
• Module 15: Planning & Organizing Office Activities
• Module 16: Organizing Your Home Office
• Module 17: Electric Communication
• Module 18: Effective Communication: Bonding Team Together
• Module 19: Challenges in Organizations

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.