Directors' Club United Kingdom | Breakfast Roundtable At The Ivy

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Location

The Ivy

1-5 West Street

London

WC2H 9NQ

United Kingdom

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Customer Experience Excellence On A Budget

How can UK utilities companies differentiate themselves through customer excellence, whilst reducing cost and maximising revenue?

Brand differentiation, social recommendation, timely bill payment, long-term retention, and shareholder value growth have one common positive influencer: Good Customer Experience.

Delivering consistently good customer experience is more about culture, leadership, engagement and common sense than it is about large financial investments.

This gathering of utility leaders will seek to pool tips, tactics, good ideas and coal-face experiences of achieving low- or no-cost customer experience wins.

The Chatham House Rule will be invoked, making this a closed, trusted and confidential gathering.

This is an invitation only event. We have invited leaders with roles including c-suite, customer experience, change and transformation, operations, customer contact, customer service, customer insight, technology and digital.

Date and Time

Location

The Ivy

1-5 West Street

London

WC2H 9NQ

United Kingdom

View Map

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