Directors' Club United Kingdom | London | Breakfast Business School

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Location

The House of St Barnabas

1 Greek Street

Soho Square

London

W1D 4NQ

United Kingdom

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Blending Talent & Technology: Evolving Customer Care For The Millennial Generation

Do you have a customer care culture aligned to the needs and expectations of the next power-house consumer generation, the Millennials?

Do you have the right people with the right training, tools, knowledge, and mindset?

Join fellow leaders of customer service, customer contact, customer experience and other stakeholders in areas such as loyalty and retention at this timely seminar.

Our guest lecturer is Iain Banks, Regional Vice President for International Markets at TTEC. Iain will discusses how to engage with your customers using a combination of human talent and technology.

Learn how to:

Deliver excellence at every touchpoint in the customer journey with a blend of People, Process, and Technology

Develop an all-star team around a culture of caring and passion, delivering the best possible experiences for your customers and brand

Provide training, technology, and facilities to represent your brand to your most important assets – your customers and your employees

Implement solutions such as a digital recruitment engine, an ongoing learning approach, or a web-based business intelligence platform that provide real-time views of employees performance

Date and Time

Location

The House of St Barnabas

1 Greek Street

Soho Square

London

W1D 4NQ

United Kingdom

View Map

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