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Disability and Employment: Language and Communication (Ref OS11)

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Event description
Language and Communication - free online workshop session (course reference OS11).

About this Event

Language and Communication is an additional module that can be attended as a follow on to our online series (Disability Awareness in the Workplace) or as a stand-alone module.

This workshop supports anyone in a management or customer service role to overcome language or communication barriers they may experience when working with disabled colleagues or customers, and how to initiate a more "comfortable" conversation. The session is interactive, informative (and fun!), delivered live by experienced trainers who have worked in the field of disability for over twenty years combined.

The workshop will cover:

  • The benefits of employing someone with additional needs - an introduction to a positive view of disability and employment and the benefits for business.
  • Language - an insight into the importance of language, disability language and etiquette and ‘what language should we use?’. Delegates will have the opportunity to consider terms and phrases and their uses in contemporary society.
  • Communication - How can you help as a colleague or manager? Includes a review of ‘how’ we speak and give instruction, our working environment and planning effectively.
  • Hints and Tips - Helpful suggestions to consider when interacting with colleagues and customers.

Delegates will complete the course with a certificate and learning pack.

This workshop (reference number OS11) will be delivered via Zoom on-line at 12.30 pm on Thursday 29th October 2020.

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