Disability Equality and Customer Service Training Open Session

Disability Equality & Customer Service Training

Our Disability Equality & Customer Service Training is Attitude is Everything’s foundation course in disability equality. It provides a shared understanding of disability, rights and responsibilities, and the practical steps organisations can take to remove barriers.

Although often associated with front-of-house or customer-facing roles, this course is designed for anyone who works with people. Disabled people are everywhere: within workforces, among artists, performers, technicians, volunteers and freelance staff, as well as audiences, customers, family and friends. Inclusive communication and accessible practice are therefore relevant across all roles and departments.

There will be no more than 20 people in each session with break out rooms for topic discussion. Register now and join us for this informative and engaging training .

Topics covered include:

• Disability and the UK today
• Disability and legislation
• Types of discrimination
• Models of disability
• Understanding barriers to access
• Effective communication
• Language and terminology

This practical, rights-based session supports participants to:

• Understand disability equality in a UK context
• Recognise and remove common barriers to access
• Communicate inclusively and confidently
• Make informed, lawful and respectful decisions in day-to-day work

The training introduces the Social Model of Disability, alongside core principles of disability equality and an overview of legal duties under the Equality Act.

Participants explore how organisational practices, environments, communication and attitudes can create barriers for Deaf, disabled and neurodivergent people and what can be done to change this.