Disciplinary and Grievance Processes

Handling staff concerns, misconduct, and workplace conflict is a vital part of leadership in social care, but it can also be one of the most challenging. This practical online seminar equips managers and senior staff with the knowledge and confidence to navigate disciplinary and grievance processes in a fair, lawful, and supportive way. Whether you’re responding to complaints, addressing performance issues, or managing investigations, this seminar will support you to protect both your team and your service with clear, structured approaches.

Why It Matters

In social care environments, poorly handled staff issues can have far-reaching consequences, for the individuals involved, for clients, and for the organisation. Disciplinary and grievance procedures are not just about compliance; they are key to building a transparent, accountable, and values-led workplace. This session provides practical insight into conducting fair processes that are aligned with employment law, organisational policy, and regulatory expectations.

Course Highlights

• Understand the purpose and scope of disciplinary and grievance procedures

• Learn how to follow fair and lawful processes from concern to resolution

• Explore the roles of investigation, documentation, and evidence

• Build confidence in addressing misconduct, performance, and complaints

• Reflect on common pitfalls and how to avoid them

• Embed values-led and trauma-informed approaches in managing staff concerns

Meet the Trainer

Stuart Falconer brings over 20 years of hands-on experience in both the public and private sectors, offering deep expertise across all generalist areas of Human Resources. Known for his practical, no-nonsense approach, Stuart has supported a wide range of organisations throughout England to navigate HR challenges with confidence and clarity. His work spans key areas such as discipline and grievance, performance management, absence, recruitment, redundancy, and compliance with employment legislation. Stuart is also highly experienced in coaching managers, developing HR strategies, and helping services align their workforce practices with both their values and the law.