Actions and Detail Panel
Discover the future of digital licensing, regulation & permits in the publi...
Thu 13 October 2016, 10:00 – 12:30 BST
Discover the future of digital licensing, regulation and permits in the public sector
Hear from Natural Resources Wales - how they are blazing a trail in service design – one of the best examples yet of exploiting a common platform for multiple purposes – and exactly what the UK Government Digital Service has been so keen to encourage.
Popular industry standard platforms, like Dynamics 365 and Office 365, together with the rise of public sector cloud and mobile working, are playing a major role in transforming how the public sector handles licensing, regulation and permits for all manner of environmental and business activity.
To find more efficient ways to build and future-proof these services and delight users with great experiences, central government departments, agencies, arms-length bodies and local authorities need to rethink their digital service strategy, streamline legacy processes, transform their support models and build a more flexible, agile and integrated application estate.
SFW and Microsoft invite you to register for this practical, lively and relevant session to gain valuable knowledge on how you can create master records with a single view of the customer, support a risk-assessed approach to processing cases, reuse existing and new elements, make serious savings from using the cloud and lay the groundwork for more digital interactions with customers:
On the agenda:
- Licensing, regulation & permits – what’s needed, what’s possible and how you can make savings Christian Oliver, CRM & Case Practice Lead, SFW
- A regulator’s perspective – NRW share tips for implementing a successful permits platform Gareth Chilcott, Service Delivery Manager, Cyfoeth Naturiol Cymru / Natural Resources Wales
- Going Digital in the Public Sector - how transformation translates to lower costs and improved service Kevin Sharp, Microsoft Dynamics Public Sector Lead Europe
SFW is a Civica Group company. Civica is a market leader in critical software applications, digital solutions and outsourcing services that help organisations transform the way they work.