Discussing Equity Diversity & Inclusion and the Customer Experience

Discussing Equity Diversity & Inclusion and the Customer Experience

By Jonathan Daniels

In this CX Centric Conversation we explore the link between Equity Diversity & Inclusion and the Customer Experience.

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Online

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Highlights

  • 1 hour, 30 minutes
  • Online

About this event

Business • Other

Join us for an interactive conversation!

Welcome to our online event where we dive deep into the world of Diversity, Equity and Inclusion, and we debate and understand its link with the Customer Experience. Join us for an engaging conversation with an industry expert and thought leader.

Recent headlines highlight the challenges facing organisations that prioritise DEI/EDI as part of their values. However, the research hasn't changed; companies that prioritise EDI outperform those that don't.

Discover strategies and insights on how to approach EDI to improve the customer experience and to grow your business. Don't miss out on this valuable opportunity to learn while also connecting with like-minded individuals!

We are thrilled to kick off this CX Centric Conversation with an insightful keynote from the highly sought-after Nathan Nalla, Founder and Director of Be the Riot.

Following the keynote, we will break into groups to discuss the opportunities and challenges associated with Diversity Equity and Inclusion, as well as the opportunities to enhance the Customer Experience and Employee Experience.

These CX Centric Conversations are hosted by Jonathan Daniels, Author of The Customer Experience Playbook. And promoted by our partner, the CXPA.

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Jonathan Daniels

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Free
Sep 24 · 4:00 AM PDT