A one day workshop primarily for HR professionals:
- Understand conflict and approaches to deal with it.
- Learn the skills and process of DIY Mediation to resolve conflict using the AGREE framework.
- Practically apply DIY Mediation through structured roleplay with observation and feedback.
By the end of the Masterclass participants will be able to:
- Describe workplace conflict and understand conflict styles
- Understand process options for managing workplace conflict
- Know the principles and skills of the DIY Mediation approach
- Follow the AGREE model process needed for DIY Mediation
- Apply DIY Mediation to help employees resolve their conflict
- Apply DIY Mediation when they are part of the conflict
Every participant receives:
- Free copy of the book ‘DIY Mediation. The Conflict Resolution Toolkit for HR’
- Free ‘put it into practice’ mentoring support for 3 months
- Laminated ‘aide memoire’ of the AGREE model and useful tools
- Discounted rates on mediation and conflict coaching services
- Refreshments and light lunch