This webinar brings together experience from across the housing sector and we are please to announce that Aileen Evans, and John Bibby are amongst the confirmed speakers.

Aileen Evans is Chief Executive Officer of Grand Union Housing Group and is the current president of the Chartered Institute of Housing, the professional body for those working in housing. A qualified coach and NLP master practitioner she has a strong interest in understanding healthy organisational cultures and the impact on performance.

John Bibby is ARCH's (Association of Retained Council Housing )CEO. John has worked in local government since 1974 and was until 2014 Director of Housing & Community Services at the City of Lincoln Council, where he had responsibility for both the Council's strategic housing and housing landlord functions in managing the City Council's stock of just under 8,000 council homes. John is a keen supporter of collaborative working and was also instrumental with others in setting up ARCH.

The Government finally published the Social Housing White Paper on 17th November, which aims to deliver the improvements in transparency, accountability and engagement promised, in the discussions we had with the Housing Minister around the 2018 green paper.The paper sets out The Charter for Social Housing Residents, outlining plans for a new regulatory regime, which will see strengthening the powers of the Housing Ombudsman Service, improving how the regulator will collect and monitor on a golden thread of Key Performance Indicators and a set of tenant satisfaction measures that all social landlords will have to report against, empowering tenants and residents to have stronger voices and build on the resilient, and sustainable, communities where people want to live.

At the heart of the Charter for Social Housing Residents, it sets out seven commitments that residents should expect from their landlord:1. To be safe in your homes.2. To know how your landlord is performing, including on repairs, complaints, and safety, and how it spends its money.3. To have your complaints dealt with promptly and fairly, with access to a strong Ombudsman.4. To be treated with respect, backed by a strong consumer regulator, and improved consumer standards for tenants.5. To have your voice heard by your landlord.6. To have a good quality home and neighbourhood to live in, with your landlord keeping your home in good repair.7. The government will also ensure social housing can support people to take their first step to ownership.The Forum welcomes the Charter as outlined within the paper and looks forward to working with everyone towards achieving the best outcomes for all.