Question 1

I've purchased an add-on, how will I receive this?

Accepted Answer

Please scroll to the bottom of the Eventbrite order confirmation email where you will find the WeTransfer download link for accessing the add-on download.

Question 2

How many tickets  do I need to buy for multiple people attending?

Accepted Answer

You only need to buy 1 ticket per device - for multiple people sat at 1 computer, you just need 1 ticket!

Question 3

When will I be sent the activity pack and recording?

Accepted Answer

You will be sent both the recording and activity pack a couple of hours after the event, once the video has exported. We send a download link via a newsletter to the email used to purchase the ticket. Please check your junk box for emails from noreply@thephoenixcomic.co.uk.

Question 4

How do I join the event?

Accepted Answer

Once you have purchased your ticket, you will be sent a confirmation email and a link closer to the event date. This will take you to to the online event page. You must join from this online event page and we recommend using a desktop computer or laptop to avoid any issues.

Question 5

What do I need to draw along at home?

Accepted Answer

If you're drawing along, make sure you have a pencil, plenty of paper and a rubber to hand.

Question 6

Will attendees be on camera?

Accepted Answer

Just the artist and host will be on camera and they won't be able to see or hear any attendees. Throughout the session, attendees can help our artist with the creation by taking part in polls and can ask any questions or send messages via the Q&A button.

Question 7

What is The Phoenix?

Accepted Answer

The Phoenix is a weekly magazine for 7–14 year olds that’s packed with incredible comics, drawing guides, and plenty more that inspires kids to get reading, writing, and drawing! Get 6 issues for just £1at thephoenixcomic.co.uk

Question 8

How do I buy a ticket?

Accepted Answer

If you are using the iOS Eventbrite app, there is currently an issue preventing the buy button from showing. Please try via a browser instead of in app.

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