£78 – £114

Driving a Sales Culture within your Business

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Location

The Studio

The Hive

51 Lever Street

Manchester

M1 1FN

United Kingdom

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Event description

Description

Half Day Workshop

Objectives

Half day workshop to enable teams to develop the guest journey through up-selling and enhancing the guest experience.

Target audience

This course is suitable for all front facing team members, managers and supervisors within the business who could have an impact on developing the guest experience through up-selling.

• Using Open questions to get the conversation flowing
• Suggestive selling to entice the guest
• Developing a proactive, “can do” approach
• Telling stories and painting pictures for guests
• Evolving the guest journey to create additional magic moments

(includes all course materials, refreshments and a workbook)


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Date and Time

Location

The Studio

The Hive

51 Lever Street

Manchester

M1 1FN

United Kingdom

View Map

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