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Driving a Sales Culture within your Business
Tue 9 May 2017, 13:00 – 17:00 BST
Half Day Workshop
Half day workshop to enable teams to develop the guest journey through up-selling and enhancing the guest experience.
This course is suitable for all front facing team members, managers and supervisors within the business who could have an impact on developing the guest experience through up-selling.
• Using Open questions to get the conversation flowing
• Suggestive selling to entice the guest
• Developing a proactive, “can do” approach
• Telling stories and painting pictures for guests
• Evolving the guest journey to create additional magic moments
(includes all course materials, refreshments and a workbook)