£168 – £630

Driving Digital Change: Transforming Services, Cultures and Experiences

Event Information

Share this event

Date and Time

Location

Location

America Square Conference Centre

17 Crosswall

#No.1

London

EC3N 2LB

United Kingdom

View Map

Refund Policy

Refund Policy

No Refunds

Event description

Description

This event will bring together leaders in digital transformation to learn how new technology and ways of working can drive service and organisational improvements. Since 2012 the UK Government and other public sector organisations have spent over £3.2bn on digital, data and technology services. According to Gartner’s latest survey results, 42% of industry CEOs are now actively pursuing digital transformation efforts in one form or another. From the connectivity of Internet of Things and smart technology to the far-reaching potential of Artificial Intelligence, new market innovations are transforming the service industry and creating new opportunities to rethink how citizens engage, access and use our public services.

Big data, analytics and digital platforms are helping to empower both service users and providers as they utilise data and information for better decision making and service outcomes. This event will focus on how to deliver more accurate, faster responses and put service users at the core as we reshape governance, the public sector and working practices for the future.

There are common barriers to change - from outdated legacy equipment, entrenched organisational structures and fragmented service pathways, to workforce skills and cultural resistance to new ways of working. The agenda will explore not only cutting-edge digital solutions but how best to embed and implement radical service design and transformation.

Disruptive technologies, including intelligent machines and advanced analytics, are reaching the masses and transforming everyday life. Not only are customer experiences changing but also the way organisations operate. This conference will gather together the public and commercial sector to explore how to implement new technology and drive change.

Share with friends

Date and Time

Location

America Square Conference Centre

17 Crosswall

#No.1

London

EC3N 2LB

United Kingdom

View Map

Refund Policy

No Refunds

Save This Event

Event Saved