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Driving Employee Engagement

Noble Systems

Thursday, 10 May 2018 from 09:30 to 13:00 (BST)

Driving Employee Engagement

Registration Information

Type End Quantity
Free Ticket 9 May 2018 Free  

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Event Details

Noble Exchange: Driving Employee Engagement – innovative ways to reduce attrition, improve productivity & enhance your customer journey

Date: Thursday 10th May 2018

Registration 09:00 to 09:30
Event 09:30 to 13:00

Location: Grove, Wantage, Oxfordshire, OX12 0DQ

Cost: Free

Employee engagement is described as each agent giving their best each day, committed to the organisation's goals and values, with an enhanced sense of their own well-being. Sounds too good to be true? In our experience, a true unified desktop, analytics and gamification integrated into the contact centre can achieve these dramatic results with measurable ROI. The speakers at this event will demonstrate how to achieve significant improvements in productivity, combined with a huge reduction in employee turnover. 

The Williams Conference Centre is home to the largest private collection of Formula One cars in the world. Housing more than 40 of the team's seminal race cars, the Williams Grand Prix Collection charts the team's 30+ years of motor racing history. The morning includes refreshments, lunch and a tour of the Grand Prix Collection.

Guest Speaker: Graeme Meikle, Commercial and Demand Planning Manager
Customer Case Study

Vitality Health, a Noble Systems customer, will share their experiences of employee engagement and discuss the changing landscape of their customer journey. Graeme Meikle, Commercial and Demand Planning Manager, will discuss how Vitality maintains its efficiencies and productivity, whilst ensuring that each of their agents are aligned to the company’s objective of ‘making people healthier and to enhance and protect their lives’ with the service and products they receive.

Guest Speaker: Carolyn Blunt, Ember Real Results
Don’t Neglect the Humans

For contact centre managers, one of the biggest challenges is keeping their people motivated and engaged whilst still maintaining performance against often conflicting call centre metrics and efficiency targets.

As an expert in both contact centres and people performance Carolyn will discuss how organisations can make best use of modern thinking in relation to their workforce, consider how to get creative with employee engagement technology and ultimately ensure metrics and targets are still being met and the humans in your contact centre remain motivated.

Frequently Asked Questions

Who should attend?

Any contact centre manager, head of operations, head of customer service/experience or IT manager looking to improve their contact centre productivity whilst retaining the brightest agents.

Directions: The best way to get to Williams F1 is by car, see directions:

Where can I contact the organiser with any questions?

The organiser is Sian Ciabattoni, Marketing Director of Noble Systems, her email address is and phone number is 0161 772 7117.

Is my registration/ticket transferrable?

Yes, please email with the alternative name and job title.

Do I have to bring my printed ticket to the event?

No, but please be prepared to show your e-ticket if requested.

What is the dress code?

The dress code is business casual.

How many people can attend from my company?

As places at the event are limited, Noble Systems will allow a maximum of four people per organisation. We reserve the right to cancel delegates if oversubscribed (48 hours notice will be given).

Do you have questions about Driving Employee Engagement? Contact Noble Systems

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Event Saved

When & Where

Williams F1
OX12 0DQ
United Kingdom

Thursday, 10 May 2018 from 09:30 to 13:00 (BST)

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Noble Systems

Sian Ciabttoni
Marketing Director
Noble Systems
+44 (0) 161 772 7117

  Contact the Organiser
Driving Employee Engagement
Seminar Business

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