Question 1

Can I book a holiday if I've not skied or snowboarded before?

Accepted Answer

Yes, however, it's recommended to have skiing or snowboarding experience before coming on a DSUK Holiday so that you can make the most of it.

We advise to book lessons with DSUK prior to holiday departure, and we can ensure you are fully prepared for what will be a fantastic holiday.

Question 2

What’s included in my holiday as a skier/snowboarder?

Accepted Answer

A DSUK holiday includes flights, coach transfers (destination airport to hotel and return), half board accommodation, lift pass, 6 half days of snowsport sessions, a pre-holiday lesson and equipment hire/carriage.

Question 3

Am I allowed to bring a carer and a family member? What's the maximum number of people allowed?

Accepted Answer

Yes, you can bring carers, friends and family members. There is no maximum number of accompanying travellers per booking, it will depend purely on flight and room availability.

Question 4

Do I have to be a member to book a holiday?

Accepted Answer

Yes, you need to be a DSUK member. We have a range of memberships available, please visit https://www.disabilitysnowsport.org.uk/members to find out more

Question 5

Do I need to get travel insurance?

Accepted Answer

You must have personal travel insurance covering winter sports, this is covered by the Holiday T&Cs. We advise that insurance is in place at time of, or straight after, booking as you're then covered if you have to cancel or change the booking before travel. We can’t make insurance recommendations.

Question 6

What's included in holidays for my carer/family member?

Accepted Answer

A DSUK holiday for a family member or carer includes flights, coach transfers (destination airport to hotel and return)and half board accommodation. A lift pass and equipment hire/carriage can be added if they wish to ski/ snowboard, please advise of this during pre-registration.

Question 7

Do I need to be vaccinated against Covid to travel on a DSUK Holiday?

Accepted Answer

DSUK does not require proof of vaccination however we do ask that you check the local restrictions, advice, and guidelines in your destination to ensure you are able to travel.

Information can be found via the Foreign & Commonwealth Office website.

Question 8

What happens if I get Covid which prevents me from going on holiday when I’ve booked and paid?

Accepted Answer

If you unfortunately get Covid and are insured, your holiday will be covered by Crystal/ TUI who are our holiday representatives. You must be insured for security of holiday payments in the event of not being able to travel because of Covid.

Question 9

What is the payment structure of the holiday?

Accepted Answer

A deposit of £300 per person will be taken at time of pre-registration to secure a place. The balance is due within 4 weeks of booking confirmation.

Question 10

How will you know what equipment I will need for my holiday?

Accepted Answer

A pre-holiday lesson is included for adaptive skiers so that we can assess your needs and make sure we have the right equipment in resort for you.

Question 11

Can I choose to ski in the morning or afternoon?

Accepted Answer

We will always try to accommodate people's wishes to ski when they want but this is not always possible due to equipment requirements. Please discuss with the On-Snow Team Leader at the first meeting on arrival.

Question 12

Why does my holiday cost more than for a carer or family member travelling with me?

Accepted Answer

The holiday cost for skiers includes the cost of a DSUK Team Member or Arinsal Instructor for you, these are comparable with the price of a local in-resort ski school. Family member and carer prices do not include lessons, which can be booked locally.

Question 13

Can I choose who I ski with?

Accepted Answer

Please discuss with the On-Snow Team Leader at the first meeting on arrival.  If you want to ski with the same DSUK Team Member you usually have lessons with in the UK, we try to accommodate wishes but we cannot guarantee this.

Question 14

Where can I fly from?

Accepted Answer

Flights are available from London Gatwick, Manchester* and Birmingham*. If you require an adaptive coach transfer, this is only available for flights from London Gatwick. Please only select Birmingham or Manchester if you do not require this. *Supplements are payable for regional flights.

Question 15

What's the stand-up skiing development week about?

Accepted Answer

Following a successful pilot in 2024, this week will allow independent, stand-up skiers to benefit from full-day small group sessions to further hone their skills. This development week is targeted to stand-up skiers who have been skiing before and would like to take part in sessions as a group.

Question 16

Where are the holidays?

Accepted Answer

We will go to Arinsal and Soldeu, in Andorra. Arinsal is part of the Vallnord ski area, and beginners will start on the lower parts of the Arinsal sector. Soldeu is in the middle of the Grandvalira, the biggest ski area in Andorra, ideal for beginners and intermediates.

Question 17

Is there an early bird deal?

Accepted Answer

Early bird prices are only available until Wednesday 20th September 2024 for those going to Arinsal (not Soldeu). We must have received your completed pre-registration and £300pp deposit as a minimum payment by then to allow you to take advantage of this deal. Prices will increase from then onwards.

Question 18

How much will my holiday cost?

Accepted Answer

For this week, departing on 23rd February to Soldeu, prices start from £3,291pp for adaptive skiers, and  £2,564pp for any accompanying carers/family members. Supplements may be payable depending on your requirements for rooms and flights.

Question 19

What types of room are available?

Accepted Answer

We have twin rooms (for1-2 people) and quad rooms, which sleep up to 4 people. Both standard and accessible rooms are available. Quad rooms are typically two twin rooms separated by a sliding door, with one main door. These are likely to suit families, or those travelling with carers.

Question 20

I have questions or need help completing the pre-registration form, what should I do?

Accepted Answer

Please get in touch with the Holidays team and we will be happy to help.

Phone: 01479 788770 or email: holidays@disabilitysnowsport.org.uk

DSUK Holiday: Soldeu, Andorra (departing 23rd February)