Welcome to the
Global Service Jam - Dundee, Scotland!
On the 1st-3rd of March 2013, people interested in service and customer experience will meet at locations all over the globe. Participants will come from a variety of backgrounds.
Creative - designers, students and academics.
Enterprise - business and the public sector.
Community - customers, residents and families.
A Global Service Jam is a world-wide event, this year connecting over 100 cities from 6 continents, in the spirit of experimentation, co-creation and friendly competition. Teams have 48 hours to develop a brand new service inspired by a shared theme. On Sunday, March 3rd at 3:00 PM, they'll be published to the world!
This is an action-packed weekend of networking, idea generating, researching, rapid prototyping and presenting. It is all about DOING. It will be exciting, exhilarating, energizing, educational but first and foremost FUN.
Dundee is fast emerging as a dynamic hub for design and improved services and we are excited to be bringing the Global Service Jam to the city for the first time. The service jam will bring together Dundee's creative community, enterprise and local people working together to produce vibrant solutions to a common theme.
Friday 1st March 5:00 PM - 9:00PM
We will kick off the event with refreshments to fill you with energy to start jamming! Meet, greet and discover the secret theme that will inspire our work over the next two days, form teams and start generating ideas. Afterwords anyone can follow us to the pub!
Saturday 2nd March: 9:00AM - 9:00PM
We’ll begin with breakfast (provided by us) then the real work begins. You and your team will have until Sunday at 3:00 PM to research, design and prototype your service. You will be supported by our Jam Doctors and fellow Jammers around the world - accessible via social media and Skype. As we had so much fun on Friday we will be again heading to the pub afterwards!
Sunday 3rd March 9:00AM-6:00PM:
We will start the final day of the jam with breakfast (provided by us) and each team will have until 3PM to finalise and upload their work to the global website. Teams then present their idea to the jam and we will wrap up by 6PM. You are of course welcome to join us afterwords to celebrate a successful weekend!
Why should I join?
We've gathered some views from previous Jammers to answer this question.
"I arrived without knowing exactly what a Service Jam was about. But after 48 hours of learning, meeting new people, working and having fun, something clicked. My perspective of how Design can be used changed completely. Two Jams later and I'm organising one." Dundee Jam Organiser
"The Jam has changed our working habits: we are using the kind of open method to work in developing projects." Mexico City, Mexico.
“Being able to see and hear the other Jams around the world gave a real sense of camaraderie and being part of a global endeavor.” Hamilton, NZ.
“AMAZING! We left the place re-energized, happy, full of new connections and friends and with a sense that we can change the world if we want.” Sao Paulo, Brazil
If you have any further questions we can be contacted at dundeeservicejam(at)gmail.com
We'll be in touch with full detail's in advance of the event but you can also keep up to date by following us on Twitter: @gsjdundee or Facebook.
When & Where
Dundee Design Jam
We organise energetic design jams in Dundee that challenge people to design with a difference in just 48 hours. Our events join global design jams to bring local creatives in contact with an international network, many of them designers, who are interested in exploring approaches to creativity and problem solving.