What is a duty manager?

A duty manager oversees operations during a specific shift, ensuring everything runs smoothly and addressing issues as they arise.

What is the role of a manager on duty?

They supervise staff, handle customer concerns, enforce company policies, and ensure safety and service standards are maintained.

Typically, yes. A duty manager usually has broader responsibilities and may oversee multiple departments or supervisors during their shift.

Strong leadership, problem-solving, communication, time management, and customer service skills are essential.

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