Duty Manager

This course was made for those keeping the ship steady when things get interesting. A duty manager has to juggle leadership, problem-solving, communication, and—occasionally—a very badly timed fire drill. With modules covering finance, team dynamics, and resolution strategies, you’ll learn how to manage operations without losing your cool.

You’ll dive into key leadership techniques, essential communication, and how to de-escalate issues before they escalate into inbox nightmares. Whether you’re supervising teams, managing staff rosters, or making decisions that affect the day-to-day—this course gives structure to your leadership without sugar-coating it.

Learning Outcomes:

• Manage team dynamics using clear leadership and communication strategies.
• Monitor financial reports and manage day-to-day operational budgets.
• Resolve staff or customer conflicts through structured processes.
• Develop strong communication suitable for management-level roles.
• Solve operational issues quickly and with appropriate authority.
• Identify and develop skills essential for leadership success.

Who is this Course For:

• Hospitality managers overseeing daily staff and guest concerns.
• Retail supervisors handling staff, stock, and customer issues.
• Facilities managers responsible for smooth building operations.
• Team leaders managing daily task performance and reporting.
• New duty managers building confidence in leadership decisions.
• Office shift managers responsible for multiple team outputs.
• Customer-facing supervisors resolving service-level conflicts.
• Admins moving into operational or shift-based roles.

Career Path:

• Duty Manager – £29,000/year
• Operations Supervisor – £30,500/year
• Retail Floor Manager – £28,000/year
• Shift Supervisor (Hospitality/Retail) – £27,000/year
• Facilities Coordinator – £30,000/year
• Assistant Operations Manager – £33,000/year