Why This Course:Being a Duty Manager requires a mix of leadership, operational oversight, customer service, and crisis handling. This course is ideal for professionals aiming to step into supervisory roles or enhance their existing management skills in hospitality, retail, facilities, or service-based industries. It equips you to take charge during shifts and make confident decisions.
What You Will Learn:
- Core responsibilities of a Duty Manager
- Managing teams and shift operations effectively
- Handling customer complaints and incidents
- Health, safety, and emergency protocols
- Conflict resolution and communication skills
- Reporting, documentation, and handover processes
- Coordinating with other departments
Benefits:
- Gain practical, job-ready skills
- Improve confidence in handling operational challenges
- Learn how to manage time-sensitive and high-pressure situations
- Develop a professional approach to leadership and team supervision
Career Opportunities:This course prepares you for Duty Manager roles across hotels, retail chains, leisure centres, corporate facilities, and event venues. It also supports progression into senior operational or general management positions.
Ideal For:Aspiring Duty Managers, shift supervisors, team leads, or anyone looking to advance in frontline management roles.
