Duty Manager

Master key operations, people skills, and decision-making with the Duty Manager course. Learn how to lead with calm, control and confidence.

Overview:

The Duty Manager course is designed for those aiming to take charge of daily business operations with authority and competence. Whether it's handling customer concerns, overseeing staff, or coordinating departments, the course guides you through the essentials of managing workplace demands efficiently. It blends core knowledge with professional-level responsibilities that every modern Duty Manager is expected to handle in today’s fast-paced industries.

You’ll explore key concepts around operational procedures, customer service expectations, conflict resolution, leadership ethics, and emergency handling. The course also covers the finer points of communication, shift management, and reporting. It’s ideal for those who are already in supervisory roles or aspire to move up the ladder into managerial positions without the fluff—just structured insights to help you stay organised, responsive, and dependable.

Learning Outcomes:

• Understand core responsibilities of an effective Duty Manager.
• Learn to coordinate daily operations and business functions.
• Improve communication for internal and external stakeholder interaction.
• Develop leadership skills tailored to shift and site management.
• Handle difficult situations with calm, clarity, and professionalism.
• Monitor team productivity and ensure policy adherence effectively.

Who is this Course For

• Aspiring managers seeking role-based business knowledge and leadership.
• Supervisors wanting structured guidance on operational management.
• Team leaders ready to step into senior responsibility positions.
• Hospitality staff aiming for promotion in operations management.
• Customer service professionals wanting internal promotion prospects.
• Shift supervisors wanting formalised knowledge and career proof.
• Retail staff working towards upper management opportunities.
• Call centre leads seeking progression in team-based environments.

Career Path :

• Duty Manager – £26,000 per year
• Operations Supervisor – £30,000 per year
• Shift Manager – £28,500 per year
• Front Office Manager – £31,000 per year
• Hotel Manager – £37,000 per year
• Facilities Coordinator – £29,000 per year