Dynamics 365 Customer Insights and the Power Platform

Dynamics 365 Customer Insights and the Power Platform

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Free

Date and time

Location

Microsoft Sweden

25 Regeringsgatan

111 53 Norrmalm

Sweden

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An introduction to creating unified profiles in Dynamics 365 Customer Insights and then using Power Platform with these profiles.

About this event

Course Overview

An introduction to creating unified profiles in Dynamics 365 Customer Insights and then using Power Platform with these profiles. Customer Insights is Microsoft’s customer data platform (CDP) for ingesting data from multiple sources to create a single view of the customer.

In this full-day workshop, you will discover how to ingest and enhance data using Dynamics 365 Customer Insights and then use the profiles in the Power Platform.

At the end of this event, you will be able to understand how Customer Insights could be used in your organization. You will also understand how to use customer profiles with Power Apps canvas apps.

If you are preparing for the MB-260 certification exams this training session covers many of the key objectives in these exams.

Get ready for a day full of learning, networking, and new ideas.

Topics

  • Introduction to Dynamics 365 Customer Insights
  • Data sources and Power Query
  • Unification
  • Artificial Intelligence
  • Using the Power Platform
  • Consent and GDPR

Course Materials

The following will be provided

  • Copies of the slides containing the key points
  • Hands-on lab instructions

Resources

You will need to:

  • Provide your own computer (Windows or Mac) for this hands-on lab workshop
  • Have access to a Power Platform environment or sign up for a trial

Preparation

If you have experience with the Power Platform and have built a Power Apps canvas app before then you do not need to prepare. If you are new to Power Platform follow these learning paths:

  • https://docs.microsoft.com/learn/paths/create-powerapps/
  • https://docs.microsoft.com/learn/paths/create-app-models-business-processes/

All attendees should review this learning module before the workshop:

  • https://docs.microsoft.com/learn/modules/get-started-customer-data-platform/

Additional Information

Be prepared to discuss the different ways you can use Customer Insights to solve business needs.

Trainer

Julian Sharp

Registering for Nordic Summit pre-day workshops

Register by acquiring a free ticket from Eventbrite for this workshop. The Nordic Summit pre-day workshops are priced at 800 € in total per attendee. Registered attendees will be contacted directly for payment details. Payment is by invoice sent by CRM-Konsulterna. Confirmation of an attendee's registration to pre-day workshops is sent upon confirmed payment.

We reserve the right to cancel this if too few participants. Payment would be credited in full upon cancellation from Nordic Summit & Trainer.

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