£16.58 – £27.24

Easy Ways to Ensure Great Customer Experience

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Apollo Hotel Basingstoke

Aldermaston Road Roundabout

Basingstoke

RG24 9NU

United Kingdom

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The Facts on Customer Experience

84% of organisations working to improve Customer Experience report an increase in revenue.

A Great Customer Experience is achieved when every interaction and touchpoint with a company generates a positive feeling. Many fall into the trap of purely focussing on Customer Service (which only covers resolving queries and issues) and find that their Customer Service gets busier, and more costly, as the whole experience hasn't been addressed.

The Facts on Disabled Consumers

13 million disabled people in the UK spending an average of £260 billion on consumer services per annum.

The Equality Act 2010 (which replaced the Disability Discrimination Act 1995) outlines the minimum standards required by a venue for disabled consumers. However, legislation alone is not welcoming and will not ensure a great customer experience for your disabled customers.

Employee Confidence

Having the right blend of confident, capable staff and accessible, welcoming facilities will ensure that your guests will never want to go anywhere else and recommend you to everyone they know so that they also experience what you have to offer.

Celebrating Disability and ClarityCX have put together some “EASY WAYS” for you to create an amazing customer experience for every guest who enters your venue.

What will the event do?

Within this 2-hour event you will discover the following:

  • How to implement an ‘Easy Ways’ plan
  • Ways to stand out and differentiate yourself from the competition
  • How to be inclusive, not just accessible (whilst also improving the experience for all)

You'll also have the opportunity to network with other attendees over lunch
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Date and Time

Location

Apollo Hotel Basingstoke

Aldermaston Road Roundabout

Basingstoke

RG24 9NU

United Kingdom

View Map

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