ECH - Handling Difficult Conversations, Grievances and Complaints

This meeting is only open to Buckinghamshire Headteachers on the Early Career Headship Programme.

Handling Difficult Conversations, Grievances and Complaints: Led by Juliet Williams, HR Consultant at Buckinghamshire Council 9.00 - 10.30am

• Enhance your ability to decide on appropriate actions;

• Provide guidance and ‘best practice’ hints and tips to help improve the effectiveness of your discussions with employees on sensitive matters;

• Knowing when to escalate your concerns;

• Knowing the resources available to you;

• Understanding your role.