ECH - Handling Difficult Conversations, Grievences & Complaints

This meeting is only open to Buckinghamshire Headteachers on the Early Career Headship Programme.

Led by Juliet Williams, HR Consultant at Buckinghamshire Council

• Enhance your ability to decide on appropriate actions;

• Provide guidance and ‘best practice’ hints and tips to help improve the effectiveness of your discussions with employees on sensitive matters;

• Knowing when to escalate your concerns;

• Knowing the resources available to you;

• Understanding your role.