Question 1

How do I register for the webinar?

Accepted Answer

Click 'Get tickets' and choose your preferred ticket type. Answer the registration questions and select 'Register'. You will receive two emails: one from Eventbrite confirming your registration and another from Zoom with a joining link. Please use this Zoom joining link to access the webinar.

Question 2

Do I need to download Zoom to attend the webinar?

Accepted Answer

No, you just need the Zoom joining link found in your registration email. All you need is a web browser and a stable internet connection. Our Zoom webinars can be accessed on a laptop, computer or smart phone device. For best results, we recommend watching the webinar on a laptop or computer.

Question 3

Is this a free webinar?

Accepted Answer

Our webinars are free to attend because we know the importance of providing free resources to support our global community. However, as a charity, Overcoming MS receives no statutory funding. If you are able to make a suggested donation of £3 - £5, you can do so when selecting your ticket type.

Question 4

What if I can't attend the live webinar?

Accepted Answer

We recommend registering for the webinar even if you can't attend on the day. By registering, you will automatically receive a link via Zoom to access the recording of the webinar to watch back afterwards.

Question 5

Can I ask questions to the guest speakers during the webinar?

Accepted Answer

Yes, there is a Q&A scheduled during this webinar where you can ask questions to any of our speakers. We kindly ask you keep questions relevant to the theme of ECTRIMS 2024 and generalised so that everyone can benefit from the answer. Our speakers cannot comment on specific circumstances.

Question 6

How do I access the webinar on the day?

Accepted Answer

After registering, you will receive a Zoom confirmation email with a joining link. Click this link at the scheduled time to access the webinar.

Question 7

What if I don't receive a confirmation email?

Accepted Answer

We recommend checking your junk or spam folder first. If you still don't see it, contact webinars@overcomingms.org and a member of our team will be able to help.

Question 8

Can I provide feedback about the webinar?

Accepted Answer

We welcome your feedback as this helps us to improve future webinars going forward. After the webinar, you will see a short survey pop up on your screen where you can provide feedback.

Question 9

Who do I contact if I have any issues before the webinar?

Accepted Answer

Please contact webinars@overcomingms.org and a member of the team will be able to help.

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