Free

Effective Communication Skills for Managers - Birmingham 8th November

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Date and Time

Location

Location

IET Birmingham

Austin Court

80 Cambridge Street

Birminham

B1 2NP

United Kingdom

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Event description

Description

Aim

To increase confidence and develop communication skills to:

  • Create collaborative & professional working relationships

  • Explore & work with resistance

  • Negotiate outcomes

Learning Outcomes

Identify, discuss and observe an effective communication model & underpinning skills which supports managers to:

  • Raise concerns with staff and colleagues (so that they are heard)

  • Challenge others behaviours / Address performance issues

  • Deliver significant information

Intended Audience

Specifically for line managers

Method of delivery

Interactive and classroom based, evidence base, model and principles for managing difficult interactions in the workplace together with a refresher of key communication skills to apply within the model.
Opportunity for discussion and application of the model related to specific workplace difficulties identified by the
delegates.

Email petctacademy@christie.nhs.uk

call 0161 918 2445

Date and Time

Location

IET Birmingham

Austin Court

80 Cambridge Street

Birminham

B1 2NP

United Kingdom

View Map

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