Effective Communication Skills

Miscommunication is rarely quiet—it tends to echo. This course focuses on the art of being understood and understanding others without turning every exchange into a guessing game. From casual chats to formal emails, communication shapes nearly everything we do.

You’ll explore the components of clear, effective expression—spoken and written. Each chapter is designed to help you avoid common pitfalls, improve how you convey ideas, and handle conversations with more confidence. If you've ever sent an email that needed a follow-up email to explain it, you're in the right place.

Learning Outcomes:

• Understand core components of effective communication styles and habits.
• Learn techniques for clear, concise verbal communication.
• Develop structured approaches to written communication tasks.
• Improve listening and interpretation across different contexts.
• Explore communication challenges and how to address them effectively.
• Identify tone, clarity, and intent in message delivery.

Who is this Course For:

• Managers leading teams with varied communication needs.
• Employees aiming to sharpen workplace communication habits.
• Remote workers managing email-heavy communication.
• New professionals building formal writing techniques.
• Freelancers interacting with multiple clients regularly.
• Support staff handling customer-facing communication.
• Jobseekers improving verbal presentation in interviews.
• Anyone who’s ever said “as per my last email…”

Career Path (UK Average Salaries):

• Communications Officer – £28,000 to £42,000/year
• Content Coordinator – £26,000 to £38,000/year
• HR Advisor – £30,000 to £45,000/year
• Customer Service Team Lead – £27,000 to £40,000/year
• Executive Assistant – £32,000 to £50,000/year
• Internal Communications Specialist – £35,000 to £48,000/year