£75

Effective Complaint Handling

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The Clare Charity Centre

Wycombe Road

High Wycombe

HP14 4BF

United Kingdom

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Event description

Description

There are going to be times in business when things don’t go as planned and a customer complains. However, handled correctly, a challenging situation can be turned around and a loyal and trusting customer relationship can be created.

​​The reputation of your company is reliant on consistently meeting the expectations of your customers, in every interaction, including how you handle customer complaints.

This course teaches participants how to remain professional, build rapport, listen to customers, and de-fuse any difficult situation with positive interaction.

Who Will Benefit?

This training course is ideal for anyone wishing to develop their skills in effectively handling complaints and confidently managing challenging customers and situations.

Course objectives

At the end of this course you will:

- Fully understand the customer’s needs and how to meet them

- Understand the importance of staying in control of personal emotions and situations

- Recognise the need for attentive listening and effective questioning

- Appreciate the impact quick and efficient complaint handling has on customer relationships

- Gain skills and techniques to effectively deal with customers crossing the line

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Date and Time

Location

The Clare Charity Centre

Wycombe Road

High Wycombe

HP14 4BF

United Kingdom

View Map

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