This interactive Zoom course is designed to support members of the Primary Care team to manage interpersonal issues effectively, in the context of ever busier and more challenging clinical environments.

Participants will be invited to bring their substantial experience to bear, as we learn, listen and reflect in a mutually supportive, confidential and creative space.

Course Learning Objectives

To understand the differences between needs-based conversations and positions-based conversations, as well as identifying the benefits of having needs-based conversations.
To better understand the ‘lens’ that we each use to interpret the words and behaviours of others and how this can impact our own attitudes and behaviours towards others.
To effectively use core communication tools including asking open questions, summarising and sharing constructive feedback.
To develop new practical approaches and ways of thinking regarding current interpersonal challenges within one’s place of work.

This course will be hosted by one of MDDUS advisory team and delivered by our training partner, Owen Bubbers-Jones. Owen is a conflict management and training specialist, supporting ambitious organisations to develop an internal culture of collaboration, growth and mutual trust.

A certificate detailing verifiable CPD will be provided by MDDUS to all attendees.

Other date available: 15th September 2023 (09:30 - 12:30)

Please read before booking:

You MUST have a webcam, speaker and microphone available on the device you intend use to access the training. This will ensure you are able to fully engage with the speaker/other delegates. This also allows our CPD verification process to be robust.
You MUST be able to access and fully participate in a Zoom meeting from whatever device you choose to use. Please cut and paste the following URL into your internet browser to access help on how to do this. The page includes the option to join a ‘test meeting’ from the device you intend to use. https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-meeting
If you experience any technical difficulty when checking you can access Zoom it could be because your local IT support is blocking access. If this happens you might consider using your own mobile device instead – Zoom works well on tablets.

FAQs

How can I contact the organiser with any questions?

Please email risk@mddus.com if you need to know more before booking.

Please note:

Prior to the event delegates can request a transfer to a future or alternative course

MDDUS absorb the Eventbrite booking fee for this course (which is between £5- £8)

Refunds can be requested in advance; however, Eventbrite will deduct the booking fee from any refund requested.

MDDUS is not liable for any costs incurred by delegates in relation to attendance at remote training courses. This includes if the course is cancelled or needs to be rescheduled.

What happens if we cannot access this event due to a technical issue?

Please ensure you have full access to Zoom before booking this course. If you experience technical difficulties accessing the course you can request a transfer to another course without incurring a fee.

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Effective conversations: nipping interpersonal issues in the bud