Can the customer experience be improved whilst reducing repair costs?

Customer expectations are shaped by what they encounter in other sectors. Real time updates and tracking are the norm for deliveries, taxis etc so why should repair appointments be any different?

This DINLab is for you if:

• You are dedicated to providing a frictionless customer experience that residents expect from repair appointments, based on real-time ETA updates and visibility

• Want to reduce the operational costs associated with missed appointments and call centre contacts by keeping customers in the loop

• You know that to improve customer service and minimise complaints; you need to collect feedback that’s immediate, representative and actionable

• Have a field-based team of 150 or more colleagues. This could include repairs, gas, electrical compliance and other appointment-based visits such as housing officers.

Who is this DINLab for?

This DINLab is for you if you:

• Are dedicated to providing a frictionless customer experience that residents expect from repair appointments, based on real-time ETA updates and visibility.

• Want to reduce the operational costs associated with missed appointments and call centre contacts by keeping customers in the loop.

• Know that to improve customer service and minimise complaints; you need to collect feedback that’s immediate, representative and actionable.

• Have a field-based team of 150 or more colleagues, which may include repairs, gas /electricity compliance, or other appointment-based visits such as housing officers.

What is a DINLab?

A DINLab is our innovation platform to rapidly test, learn and evaluate new services and solutions with start-ups, early-stage growth and new market entrants.

For many organisations, being able to fully participate in prototyping and proof of concept trials with new products or solutions is not always possible on their own, either due to lack of resources, experience, or financial issues. DINLabs offers you the opportunity to collaborate together as a group of providers to build, test and learn at speed from some of the very best new technologies and organisational design processes

So if you would like to learn more about what this experiment will involve, the method, the resources, the data requirements and the costs then please reserve your place and we will do our best to answer your questions and see if this is the right approach for your organisation.