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Effective Incident Analysis - SPA specialist group

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Date and Time

Location

Location

BCS, The Chartered Institute for IT

Ground Floor

25 Copthall Avenue

London

EC2R 7BP

United Kingdom

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Event description

Description

Leaving blame behind
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SPEAKER

Andrew Parker

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AGENDA

18:00 Sandwiches, refreshments and networking

18:30 Main presentation

20:00 Further refreshments and networking

20:30 Close

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SYNOPSIS

If you’ve tried to perform a "blameless post-mortem", you’ll likely have found that keeping an analysis blameless is harder than it sounds. Tensions and emotions can run high, and we can all easily fall into traps that allow blame to infect the analysis. If we can avoid those traps, an incident can be a great opportunity for learning.

Keeping blame out of incident analysis is more than just learning a few analysis techniques. It takes a philosophy of incidents that allows blamelessness to even exist. We’ll discuss both the philosophy and practice analysis techniques with that philosophy in mind.

Bring the details of your most recent outage, incident, or failure and we’ll practice:
• Telling a story of the incident
• Analysing the story to learn how it differs from expectations
• Examining the story and those differences to identify causes
• Evaluating causes to identify possible improvements
• Whittling down the improvements to the ones that would really matter

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SPEAKER BIOGRAPHY

Andrew Parker is a software developer and manager with almost 20 years experience. Over that time he's worked in a variety of domains and continually refined his approach to software engineering.

He has been practising retrospectives and incident analysis in one form or another for much of his career. His approach is informed by his Master's in Software Engineering, his interest and studies in Social Sciences, and his study of safety and resilience engineering.


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For overseas delegates who wish to attend the event please note that BCS does not issue invitation letters.

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THIS EVENT IS BROUGHT TO YOU BY: BCS SPA specialist group

Visit http://www.bcs-spa.org

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Date and Time

Location

BCS, The Chartered Institute for IT

Ground Floor

25 Copthall Avenue

London

EC2R 7BP

United Kingdom

View Map

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