Actions and Detail Panel
Effective management of student complaints workshop
Wed 24 May 2017, 14:00 – 16:00 BST
The Faculty of Population Health Sciences would like to invite you to a joint workshop on effective management of student complaints, which it is hosting alongside the Faculty of Brain Sciences. Student Complaints have been on the rise in recent years, and dealing with these appropriately and adequately is essential to supporting the student experience.
We would therefore like to invite you to this workshop, which will provide important information on current UCL regulations. There will also be an opportunity to look at case studies and discuss what early interventions or preventive measures might help when handling diverse student complaint cases. We will have representatives from UCL’s Student Casework and Governance team to guide us on UCL policy and procedures as well as providing the Faculty perspective on following up and resolving informal and formal complaints.